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Apprentice - Customer Service Representative (Ipswich)

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Apprentice – Customer Service Representative (Ipswich)



CLdN is a leading provider of integrated quay-to-quay and door-to-door logistics solutions. Founded in 1928, CLdN ensures reliable, cost-effective transport that links the major economic areas of Europe. With 30 ships and more than 200 sailings a week, CLdN provides shortsea roll-on / roll-off (ro-ro) connections between the European continent, the United Kingdom, Ireland, Iberia and Scandinavia and offers the lowest CO2 footprint of all Western European RoRo operators. CLdN’s cargo and multimodal services have a Europe-wide reach using CLdN’s extensive network of ships, terminals and equipment. CLdN’s 3,000 employees ensure that it fulfills its mission: to excel as an integrated provider of maritime links.  


CLdN Cargo is a pan-European logistics operator providing door-to-door services across Europe, utilising road, rail, sea and barge networks. CLdN Cargo employs over 180 people at ten locations in Belgium, the Netherlands, the UK, Ireland, France, Germany, Portugal Spain and Sweden. CLdN Cargo’s vision is to forge strategic partnerships with our clients by providing customised and innovative logistics solutions. CLdN Cargo is looking for an enthusiastic team player to strengthen the team.

Your role

  • You will be expected to study and pass the Customer Service Specialist Level 3 Apprenticeship. 

  • To help oversee and develop incoming and outgoing transports within the markets that CLdN Cargo operate ensuring that our service meets or exceeds our customer’s expectations.

  • To assist in creating orders from bookings, ensuring data accuracy and adding further manual data entry as required. 

  • To help monitor portal production promptly; accepting updates to ensure that new data is processed and transmitted to ferry booking systems.

  • Balancing the needs of both the customer and CLdN Cargo to ensure high levels of service to the client within both operational and financial constraints.

  • To assist in handling customer’s queries or operational problems, seeking guidance or instruction to achieve resolution.

  • To liaise with customers, suppliers and colleagues internally and across our European network. 

  • Promoting the professional image of CLdN Cargo at all times.


Your profile                                                                          

  • You will hold GCSE level 4 or functional skills Level 2 in Maths and English (or equivalent).

  • It is important that you have good work ethic and good organisational skills. 

  • Good Customer Service skills. 

  • Have excellent communication skills both written and verbal.

  • To have good IT skills, including a good working knowledge of MS Office.

  • Be able to work to a high level of accuracy with an attention to detail.

  • Be able to work independently, but also as part of a team.


Our offer 

  • Funded Training 

  • Pension Scheme 

  • Life Assurance Cover