Customer Service Administrator
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CLdN Automotive Ltd. is a Vehicle Enhancement Centre where vehicles are prepared for customer handover and commercial vehicles are being built to fleet customers’ specifications. It is a busy, fast-paced environment and as the company continues on its rapid growth, a new opportunity has arisen for a Customer Service Administrator.
Your role
- To ensure that all administrative tasks, namely Warranty, Claims, Repair, Production, Logistics, After Sales & Commercial are carried out in a timely and efficient manner.
- To sustain positive & trusting customer relationships with prompt accurate and courteous responses to enquires via telephone, e-mail and teams with a professional attitude at all times.
- Managing the incoming mailbox and responding promptly to customer enquiries.
- Effectively supporting customers with any compliant/issue that have in line with Company processes.
- Carry out proactive escalations to the appropriate Supervisor/Manager when required.
- Build sustainable relationships of trust through open and interactive communication and strong customer relationships by handling questions and concerns with speed and professionalism.
- Processing orders and transactions.
- To attend and participate in meetings as and when required,
Your profile
- Proven administration experience
- Have good communication and interpersonal skills
- Strong Customer Service skills
- Intermediate knowledge of Excel & spreadsheets.
- Experience of Reflections would be an advantage
- Have a degree of flexibility
- Have the ability to work well under pressure
- Have good initiative and work well individually and as part of a team
Our offer
In return, we offer an attractive salary with a benefit package.
Contact
Are you interested in learning more about this position or do you want to apply?
Do not hesitate to send your CV with a cover letter to recruitment.pft@cldn.com with reference “Customer Service Administrator”. The Closing date for applications will be Friday 21st July, 2023.