Customer Service Administrator - Killingholme

>

CLdN Automotive Ltd. is a Vehicle Enhancement Centre where vehicles are prepared for customer handover and commercial vehicles are being built to fleet customers’ specifications. It is a busy, fast-paced environment and as the company continues its rapid growth, a new opportunity has arisen for a Customer Service Administrator.

 

Your role

 

  • To complete all administrative tasks in relation to Warranty, Claims, Repair, Production, Logistics, After Sales and Commercial in a timely and efficient manner.
  • To build and sustain positive and trusting customer relationships by exceeding expectations with prompt, accurate and courteous responses to enquiries via telephone, email and Teams whilst maintaining a positive, empathetic and professional attitude at all times.
  • Manage the incoming mailbox and responding promptly and professionally to customer enquiries.
  • Effectively support customers with any complaints / issues in line with company processes. Ensuring a solution / alternative arrangement is provided in a timely manner. 
  • Ensure any issues raised are escalated as and when required.
  • Communicate and coordinate between colleagues in relation to all new and existing job cards.
  • To attend and participate in dally department meetings when required.

 

Your profile

 

  • You will have strong administration and customer service skills
  • You must have excellent attention to detail.
  • Be able to prioritise tasks and plan workloads to ensure delivery to agreed timescales and accomplish objectives.
  • Ability to work to highest quality standards.
  • Good communication and team working skills are essential.
  • Good IT skills are a key requirement with the knowledge on report processing, V Look-up and pivot tables.

 

Our offer 

 

  • Competitive salary
  • Pension scheme 
  • Life Assurance Cover

 

Contact

Are you interested in learning more about this position or do you want to apply? 

Do not hesitate to send your CV with a cover letter to hr.kgh@cldn.com with reference CSA .

Closing date for applications is 8.00 hours on Thursday 8th February 2024.